ATP Tour Official Tournament

Share

QUESTIONS

VOLUNTEERS, BALL KIDS & INTERNS

SPONSORSHIP

ADDITIONAL QUESTIONS

 

ANSWERS

What is the rain/cancellation policy?

TICKET & RAIN POLICY: No refunds or exchanges. By purchasing a ticket, you assume the risk of weather-related cancellation or postponement. One completed match on Stadium Court will constitute a complete session. On Sunday July 14, Qualifying Day, one completed match on any of the outside courts will constitute a complete session. NO REFUNDS OR EXCHANGES. ALL SALES ARE FINAL.

If a session is canceled before the completion of one match on Stadium Court, ticketholder is entitled to a (1) ticket to the same tournament session the following year. Ticket availability, exchange of equal value or comparable seat location is not guaranteed. NO REFUNDS OR CREDITS. The schedule of tournament play is subject to change for allsessions. Tickets are not eligible for refund or exchange due to one or more changes in the schedule of play. More on the ticket and rain policy.

back to top

 

Are there any seats in the shade?

A limited number of individual box seats in the shade are available, Monday through Thursday. Also, West Court Chairs get some shade in the afternoon as the sun moves behind the building. View the stadium map here.

Weekly Box Seats: Seasonal 6-seat boxes for all 7 days of the tournament, and other benefits. Availability is very limited. Please call the tournament office at 401-849-6053.

back to top

 

Where are my seats?

View the stadium map.

back to top

 

Who is being inducted into the International Tennis Hall of Fame this year?

Leander Paes, Vijay Amritraj, and Richard Evans will be inducted on Saturday, July 20. Induction Ceremony tickets available this spring.

back to top

 

Who is playing in the tournament?

We will announce players as they become available, follow us on social and via email. Subscribe for news and updates.

back to top

 

How do I know when a particular player is playing? When is the Order of Play released?

The Order of Play is set late afternoon on the day prior. No matches are pre-scheduled. Follow on social media for the most up-to-date information and visit the Order of Play page.

back to top

 

Where is tennis played on the grounds?

During the early rounds of the Infosys Hall of Fame Open, tennis is played both on Bill Talbert Stadium Court and on the Front Lawn Courts, beginning at 11 am daily. Bill Talbert Stadium Court is a ticketed venue. The Front Lawn Courts are best viewed via standing room or from the bleacher seating, on the north side of the grounds, which is first-come, first-served. The Club Courts are used for player practice and various tennis clinics.

back to top

 

Does my ticket give me access to watch tennis on all courts?

Yes, your ticket is valid for a seat in Bill Talbert Stadium Court and for viewing all other courts.

back to top

 

What seats are available for Bill Talbert Stadium Court?  

Court Chairs: Located on the sides of the stadium.

Grandstand: The Tom and Mary James South Grandstand is located on the south side of the stadium and features stadium-style seating overlooking the center court.

Individual Box Seats: A limited number of individual box seats in the shade on the west and east sides are available, Monday through Thursday.

Weekly Box Seats: Packages include 6 – 8 tickets for all 8 days of the tournament and other benefits. Availability is very limited.

back to top

 

Does my child need a ticket?

Children 2 years and younger are permitted on-site without a ticket. The child must be able to sit on the accompanying adult’s lap the entire time. Strollers are not permitted on the property.

back to top

Is there handicap seating available on the grounds?

Yes, handicap seating is available in the North court chairs and South Stands. To purchase a ticket with handicap-accessible seating, please call the Tournament Office at 401-849-6053.

back to top

 

What time do matches begin? What time do doors open?

Matches begin every day at 11:00 am (depending on weather), except Sunday finals, which start at 12:00 pm.

back to top

 

How long does play go each day?

Play usually goes until approximately 6 pm, but may end earlier or later depending on the number of matches and their length. 

back to top

 

Can I leave the venue and come back later in the day?

Yes, we stamp your hand when you leave, and that allows you to come back onto the property.

back to top

 

Where can I park?

Parking for the Infosys Hall of Fame Open is available at the Gateway Transportation Center, 23 America’s Cup Avenue, Newport, RI. From the center, RIPTA trolley No. 67 leaves every 15-20 minutes and will take you directly to the International Tennis Hall of Fame’s front door. More parking information.

back to top

 

What dining options are available at the tournament?

A variety of delicious dining options are available on-site including sandwiches, salads, snacks, a full bar, and more! Food can be ordered through the TennisONE mobile app, the official app of the Infosys Hall of Fame Open, and delivered right to your seat. Download the app from the Apple App Store or Google Play. There will also be a concession stand located in the Canfield Parking Lot.

back to top

 

Can I bring in a bag?

There is a limit of 1 small bag per person admitted onto the grounds. Bags may not exceed 12” x 18″ x 15”. All visitors to the event must consent to a reasonable search of the holder’s person and belongings for prohibited items. See Full Ticket & Event Policies.

back to top

 

What are the prohibited items?

Hard coolers or like containers; Strollers; Alcohol; Food; Bottles or cans; Pocket knives; Weapons of any kind; Noisemaking devices; Video cameras; Computers or laptops; Laser pointing devices; Drones, or any remote controlled aircraft; Selfie sticks; Animals (unless a service animal); any other items deemed inappropriate or dangerous by the Infosys Hall of Fame Open personnel, in their sole discretion. See Full Ticket & Event Policies.

back to top

 

Is there a bag check on site?

There is no place on-site to check a bag or store other items, including strollers. Please do not bring any of the prohibited items to the property. Otherwise, you will need to return to your car or items will be confiscated.

back to top

 

Can I play on the grass courts during the tournament?

Court reservations are closed to the public and club members during the Infosys Hall of Fame Open. However, there are opportunities for clinics on the grass courts during Infosys Hall of Fame Open week. Please see the listing of daily events for details.

back to top

 

Is there Will Call?

No. Now that all tickets are digital, we will not have a Will Call. There will be a Customer Service desk at the Box Office on Memorial Boulevard to help people access their tickets on their phones.

back to top

 

Is there a dress code to attend the tournament?

There is no dress code. We recommend dressing comfortably and for hot weather as it can get warm in Newport in July! Sunscreen and hats are also recommended.

back to top

 

Can I visit the Museum while I’m attending the tournament?

All ticket holders receive one Museum admission with their Infosys Hall of Fame Open ticket. You must purchase a tournament ticket to access the Museum during tournament dates. More information about the Museum.

back to top

 

Is the Tournament & Induction Ceremony shown on television or a live stream?

The broadcast schedule will be announced prior to the tournament. Visit the How to Watch page for more information.

back to top

 

Do you have recommendations for hotels and restaurants in Newport?

Visit DiscoverNewport.org for resources on places to stay, eat, and play while enjoying beautiful Newport, Rhode Island. You can also call DiscoverNewport at 401-849-8048 or 800-326-6030.

back to top

 

VOLUNTEERS, BALL KIDS & INTERNS

Do you take volunteers to help with the Infosys Hall of Fame Open?

Yes! Volunteer positions are available for the Green Team, as a greeter, or as a driver. Learn more.

back to top

 

How do I sign my child up to be a Ball Kid?

Being a ball kid is an incredible experience for a young tennis fan. Click here to apply.

back to top

 

Do you have an internship program?

Apply for internship opportunities by contacting [email protected].

back to top

 

SPONSORSHIP

Are you a sponsor or want to become a sponsor?

Please contact Hayley Swan, Director, Corporate Partnerships at 401.324.6904 or email [email protected].

back to top

 

ADDITIONAL QUESTIONS

If you have additional questions, please contact the tournament office at 401.849.6053 or email [email protected].

back to top